Terms and Conditions / Privacy Policy

Welcome to Prinova Europe Limited’s website. By using this website, you agree to our website user terms and conditions and privacy policy. Users of this site are recommended to regularly check this page for any revisions.


Please read these Terms and Conditions carefully before using this site.



These terms of use (together with the documents referred to in it) tell you the terms of use on which you may make use of our website (our site). Use of our site includes accessing or browsing our site.


Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of these terms for future reference.


By using our site, you confirm that you accept these terms of use and that you agree to comply with them.


If you do not agree to these terms of use, you must not use our site.

INFORMATION ABOUT US is a site operated by Prinova Europe Limited (“we” or “us” or “Prinova”). We are registered in England and Wales under company number 04548728 and have our registered office at 10 Aldersgate Street, London EC1A 4HJ. Our main trading address is 10 Aldersgate Street, London EC1A 4HJ. Our VAT numbers are:


  • UK – GB100122505

  • UK Solutions Europe – GB270745595

  • German – DE813572607

  • Dutch – NL823673200B01


We are a limited company.


We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.


We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.


We do not guarantee that our site, or any content on it, will be free from errors or omissions.


Our site is made available free of charge.


We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue, or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.


You are responsible for making all arrangements necessary for you to have access to our site.


You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.


We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.


You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.


You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. 

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.


You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.


Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.


Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.


To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.


We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:


  • Use of, or inability to use, our site; or

  • Use of or reliance on any content displayed on our site.

  • If you are a business user, please note that in particular, we will not be liable for:

  • Loss of profits, sales, business, or revenue;

  • Business interruption:

  • Loss of anticipated savings;

  • Loss of business opportunity, goodwill or reputation; or

  • Any indirect or consequential loss or damage.


If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.


We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.


Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by us to you, which will be set out in our terms and conditions of sale.


We do not guarantee that our site will be secure or free from bugs or viruses. 
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.


You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.


You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.


You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.


You must not establish a link to our site in any website that is not owned by you. 

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.


We reserve the right to withdraw linking permission without notice. 

If you wish to make any use of content on our site other than that set out above, please contact


Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.


We have no control over the contents of those sites or resources.


We are committed to ensuring your privacy is protected. We take all reasonable measures to ensure the confidentiality and security of personal data for which we are responsible. This Privacy Policy sets out details of the information that we may collect from you and how we may use that information. Please take your time to read this Privacy Policy carefully. When using our website, this Privacy Policy should be read alongside the website terms and conditions.


The personal information that we collect will depend on our relationship with you. For example, we will collect more detailed information about you if you are a customer than we would if you simply made an enquiry about the services that we offer.


This section will detail what personal information we collect about you and use if you are a customer or a supplier.


What personal information will we collect?


  • General information such as your name

  • Contact details including address, telephone number and email address

  • Information about your job including job title and business description

  • Any information we record about your preferences when doing business with us


How will we collect your information?


  • Directly from you

  • Via publicly available sources such as internet search engines and social media sites


What will we use your personal information for?


We may process your information for a number of different purposes, including:


  • To carry out our obligations arising from any contracts entered into between you / your organisation and us and to provide you with the information, products and services that you request from us;

  • To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

  • To notify you about changes to our service; and

  • To communicate with you and respond to any enquiries you have.


For each purpose we must have a legal ground for such processing and we will rely on the following legal grounds:


  • We need to use your personal information to enter into or perform our contract with you / your organisation.

  • We have a genuine business need to use your personal information such as maintaining our business records and keeping records of the contract we have in place with your organisation. When using your personal information for these purposes, we have considered your rights and ensured that our business need does not cause you harm.

  • We have a legal or regulatory obligation to use your personal information.


Who will we share your personal information with?


From time to time, we may share your personal information with companies in the Prinova group or with the following third parties for the purposes set out above:


  • fraud detection agencies and other third parties who operate and maintain fraud detection registers

  • the police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime

  • our third-party services providers such as IT suppliers, payment providers, actuaries, auditors, lawyers, marketing agencies, document management providers, tax advisers, and insurance software providers

  • selected third parties in connection with the sale, transfer or disposal of our business


If you would like further information regarding the disclosures of your personal information, please see the “Contacting us” section below for our contact details.


Sometimes we (or third parties acting on our behalf) will transfer personal information that we collect about you to countries outside of the European Economic Area (“EEA“).


Where other transfers to countries outside of the EEA take place this will be subject to appropriate mechanisms to ensure they have an adequate level of protection.


If you would like further information regarding our data transfers and the steps we take to safeguard your personal information, please contact us using the details set out in the “Contacting us” section.


If you have provided your consent for marketing, we may from time to time provide you with information about our products or services.


We will send you marketing communications where we think you will be interested in receiving them.  You have the right to ask us not to process your personal data for marketing purposes. An “unsubscribe” link appears in all our marketing emails. To unsubscribe from emails sent by us, simply click on the link at any time. You can contact us to update your preferences using the details set out in the “Contacting us” section below. In such circumstances, we will continue where necessary to send you (non-marketing) service-related communications.


Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.


We will only store your personal information for as long as reasonably necessary to fulfil the purposes set out in this Privacy Policy and to comply with our regulatory and/or legal obligations.


Under data protection law, you have the right to make certain requests in relation to the personal information that we hold about you. If you wish to exercise these rights at any time, please contact us using the details set out in the “Contacting us” section.


Your rights include:

  • The right to access your personal information

  • The right to rectification 

  • The right to erasure

  • The right to restriction of processing

  • The right to data portability

  • The right to object to marketing 

  • Rights relating to automated decision-making

  • The right to withdraw consent

  • The right to lodge a complaint with the ICO


To protect your information, we use a range of organisational and technical security measures.


We use firewalls to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel.


You may contact us if you have any questions about how we collect, store, or use your personal information by emailing